Refund policy

 **Please e-mail sales@battery101.co.uk first before returning any goods **

1. Our free and standard shipping service has an estimated 2-5 working days delivery or express shipping service 1-3 working days delivery depending on the weight on an item. 
2. We ship only to the address supplied by PayPal.
3. All faulty items on delivery must be returned to us within 14 days of receipt by a delivery method that is trackable in case of lost item.
4. Please e-mail sales@battery101.co.uk first before returning any goods 
5. All items not required or ordered incorrectly can be returned to us within 14 days of receipt, unopened and sealed for a full refund minus the postage costs for sending the item out. For items with free postage 25% of the selling price will be deducted from the refund. The item must be sent back via a trackable method. 
6. Any item sent incorrectly must be returned within 7 days of receipt in its original packaging, unopened and unused, for a refund or replacement. 
7. For items dispatched via courier, customers need to contact us within 2 working days of their item being due for delivery if they have not yet received it. This allows us to chase it up on time with the courier. 
8. Battery 101 Ltd cannot be held liable for delays or failure to deliver goods due to circumstances beyond our control. We classify a parcel as lost after 14 working days. Only after this period has elapsed can a claim be made and a refund issued to the customer. 
9. If any item is returned to us by the courier due to incorrect or incomplete address, no one available to take the delivery at address, customer not calling for their item after delivery was attempted- we reserve the right to charge postage at the going rate for re­delivery. In the event of a refund request we will deduct the postage paid for the item from the refund amount. 
10. No collections as we are an internet seller only. 
11. A Battery/Cell or any products we sell in our shop will not be refunded or exchanged under warranty if it is flat, mis-used, tampered with and used incorrectly.
12. If the customer suspects the item is faulty, they must first contact us. 
13. We will advise the customer of the returns procedure to allow us to test the item for the suspected fault. 
14. Please note that the customer is responsible for the cost of returning the item to be tested as part of a warranty claim. 
15. In the event that the item is faulty we will refund the return cost paid by the customer and will ship a replacement battery.
16. If the item is not faulty, it will be shipped back to the customer at the customers cost.